Wholesale
Shipping & Returns

🏛️ Wholesale Shipping & Returns Policy

These terms apply exclusively to authorized wholesale accounts. By placing a wholesale order through our portal, you agree to the following terms.

1. Wholesale Shipping

  • Automatic Rates: Checkout totals include a default flat-rate shipping fee. This fee is non-refundable once the order is processed. All wholesale shipments are charged at our actual carrier rates (UPS or FedEx) based on the total weight and dimensions of the shipment.

  • Carrier Selection: We default to the most cost-effective ground service. If you require a specific carrier or want to use your own shipping account number, please contact us before the order is finalized.

  • FOB Origin: All wholesale orders are shipped "FOB Origin." This means the buyer assumes ownership and risk of loss once the goods leave our warehouse.

  • Third-Party Carrier Accounts: We do not currently support the input of third-party shipping account numbers (UPS/FedEx) at the time of checkout. Partners wishing to use their own accounts must contact us for manual invoicing prior to payment. We cannot refund flat-rate shipping fees once a transaction is completed.

  • Rate Adjustments: For high-volume or heavy-weight orders (such as bulk puzzles), if the actual shipping cost significantly exceeds the flat rate paid, [Your Shop Name] reserves the right to pause the order and invoice for the remaining shipping balance.

2. Returns & Exchanges (Final Sale)

  • No Change-of-Mind Returns: To maintain our inventory levels and offer competitive wholesale pricing, all wholesale orders are Final Sale. We do not accept returns for unsold merchandise or "buyer’s remorse."

  • Exchanges: Exchanges are only offered in the event of a documented shipping error on our part (e.g., we sent the wrong SKU).

3. Damages, Shortages, & Claims

  • 48-Hour Inspection Window: Please inspect all packages immediately upon arrival. Any shortages, incorrect items, or damaged goods must be reported via our Wholesale Contact Form within 48 hours of delivery.

  • Documentation: For damage claims, we require clear photos of:

    1. The outer shipping carton (showing the label).

    2. The inner packaging.

    3. The specific damaged items.

  • Resolution: Validated claims will be resolved via a Credit Memo applied to your next order or a replacement shipment, at our discretion.

4. Product Integrity & Resale

  • Mint Condition Requirements: We take pride in the quality of our collectibles. Any items returned to us as part of a validated claim must be handled with care.

  • Stickers: Must remain in their protective sleeves/packaging.

  • Sealed Goods: Blind boxes and puzzles must remain factory-sealed. We do not accept claims for "defective" blind boxes based on the character pulled or minor paint variations inherent to the manufacturing process.

5. Order Cancellations

  • Orders may be cancelled within 24 hours of placement. Cancellations requested after 24 hours but before shipping may be subject to a 15% restocking fee to cover the labor of unpacking and re-shelving bulk inventory.

6. Custom Shipping

PLEASE NOTE: Our system is currently configured for Automatic Flat-Rate Shipping via UPS or FedEx.

  • If you wish to use your own shipping account: Please do NOT complete your checkout through the portal. Instead, please email your order list/screenshot of your cart to your sales rep or us, and we will provide a manual invoice with the shipping fees removed. You will then have to send us a 4”x6” PDF label

  • Oversized Orders: If your order exceeds standard dimensions (e.g., large bulk orders of puzzles or toys), we reserve the right to invoice for additional shipping costs if the flat rate does not cover the actual carrier fees. We will contact you for approval before processing.